Economic Development Non-Profit: Aligning a Team Around Hallmarks of Organizational Effectiveness

The Washington DC Economic Partnership (WDCEP) is a non-profit public-private organization that drives inclusive economic growth and job creation, supports business, and promotes Washington, DC as a leading global city. The organization was struggling to perform its mission effectively but didn’t know why. A WhiteLabel partner was brought in to co-lead an organizational assessment. Employing a five-dimension framework – Clarity of Vision, Honesty and Trust, Healthy Work Experience, Structure for Sustained Growth, and Defined Accountability – we found the core issues in the latter two areas. To address them, we revised the roles and responsibilities for every position in the organization to clarify and codify the resources, and especially the decision authorities, that staff members needed to perform roles critical to WDCEP’s success. We also implemented a set of project management process improvements. The result: the Office of the Deputy Mayor for Planning and Economic Development (WDCEP’s primary sponsor) found the organization measurably better at executing deliverables and serving the client base for the set of priorities established in the first year after our engagement.